Elevated Medicine respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, submit an inquiry, or communicate with us electronically about our services, including platelet-rich plasma (PRP), orthobiologic treatments, ketamine infusions, and mental health care..
This Privacy Policy primarily addresses information collected through our website and related communications. It does not replace our Notice of Privacy Practices, which describes how patient medical information may be used and disclosed and explains patients’ rights regarding that information.
When information is protected by the Health Insurance Portability and Accountability Act (HIPAA) or other applicable federal or Colorado health privacy laws, we handle that information in accordance with those requirements. Nothing in this website policy limits those protections.
You may request our Notice of Privacy Practices by contacting our office or view it here: Notice of Privacy Practices
Visiting our website or submitting a contact form does not, by itself, authorize uses or disclosures of health information that require a separate consent or authorization.
Information you provide. We collect information you voluntarily provide when you contact us, request an appointment, or ask about our services. This may include your name, email address, telephone number, communication preferences, services of
interest, and other information you choose to include in your inquiry.
Information collected automatically. Our website and its technology providers may collect technical information about your visit, such as your internet protocol (IP) address, browser and device information, pages visited, referring website, and the date and time of your visit. This information may be collected through server logs, cookies, and similar
technologies.
Please provide only the information needed for us to respond to your request. Do not submit detailed medical histories, sensitive mental health information, Social Security numbers, or payment card information through general website contact forms or ordinary email. Contact our office for an appropriate way to provide sensitive information.
We use information collected through our website and related communications to respond to questions, provide requested information about our services, coordinate appointment requests, communicate with you according to your preferences, maintain and improve website functionality, protect against misuse or security threats, and meet applicable legal and administrative obligations.
Information collected in connection with your medical care is handled as described in our Notice of Privacy Practices and applicable consent or authorization forms. Submitting a website inquiry does not enroll you in a promotional email or text-message campaign.
Elevated Medicine does not sell, rent, or trade your personal information. We do not give your name, contact information, treatment interests, appointment information, or medical information to other businesses for their advertising,
marketing, or solicitation.
Our electronic health record system. We use CharmHealth, operated by MedicalMine, Inc., to store and manage patient medical records. CharmHealth processes information in connection with providing its services to our practice, subject to applicable health privacy requirements and the agreements governing those services. Its published terms also contain provisions addressing certain uses of information de- identified in accordance with applicable legal standards. Charm Health
Website and technology support. Service providers supporting our website, contact forms, hosting, or information technology may receive, store, or access information as needed to perform those services. We require appropriate confidentiality and security protections and enter into business associate agreements when required by HIPAA. HHS.gov
Your requests and legal obligations. We may disclose information at your direction, with your authorization, or when required by law. We may also make disclosures when legally permitted and reasonably necessary to address fraud, security incidents, orthreats to safety.
Additional legally permitted uses and disclosures of patient medical information, including those related to your care, are described in our Notice of Privacy Practices. Where a separate consent or authorization is required, we obtain it before making the disclosure.
Cookies are small files placed on your device that can support website functions, remember preferences, or collect information about website use. You can generally adjust your browser settings to block or delete cookies, although doing so may affect some website features.
When you contact Elevated Medicine, we use the contact information you provide to respond to your inquiry, assist with appointment requests, and communicate about the services you request.
Ordinary email and text messages may not be fully secure and may be visible to others with access to your account or device. Please avoid sending sensitive medical information through these channels. Contact our office to discuss an appropriate communication method.
You may contact us to update your contact information or discuss your communication preferences.
Our website contact forms and ordinary electronic communications are not intended for urgent medical concerns or emergencies.
We use reasonable administrative, technical, and physical safeguards appropriate to the information we maintain to reduce the risk of unauthorized access, use, disclosure, alteration, or loss. However, no website, electronic transmission, or storage system can be guaranteed completely secure.
We retain information for as long as reasonably necessary for the purposes described in this policy, to satisfy applicable recordkeeping requirements, and to address legitimate legal or administrative needs. Medical records may be subject to retention requirements that prevent immediate deletion.
When information is no longer needed and retention is not required, we take reasonable steps to securely dispose of or appropriately de-identify it. We provide notification of privacy or security incidents when required by applicable law.
You may contact us to update your contact information, change communication preferences, ask questions about our practices, or request access to, correction of, or deletion of personal information collected through our website. Depending on the law that applies to the information and our practice, you may have additional rights, including obtaining a portable copy of your information or opting out of certain types of processing. We evaluate requests under applicable law rather than assuming the same rights and exceptions apply to every type of information.
To submit a privacy request, use the contact information in Section 12. We may need to verify your identity before responding. Where applicable law provides a right to appeal our decision, you may submit an appeal using the same contact information.
Some requests may be limited by medical record retention requirements, other legal obligations, or applicable exceptions. Our Notice of Privacy Practices describes your rights concerning patient medical information, including requests for access or amendment.
We will not retaliate against you for raising a privacy concern or exercising applicable privacy rights.
Our public website is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the public website without any consent required by applicable law.
Contact us if you believe a child has provided information inappropriately so we can review and address the situation. This provision does not replace the laws governing minors’ access to healthcare, consent to treatment, or the confidentiality of their medical information.
Our website may contain links to independently operated websites, including informational resources or third-party services. Those websites have their own privacy practices, which we encourage you to review before providing information.
This section does not remove our obligations concerning service providers that process information on our behalf.
We may update this Privacy Policy to reflect changes in our practices, services, or applicable requirements. The updated policy will be posted on this page with a revised effective date.
When required, we will provide additional notice or obtain consent before applying a material change to information previously collected.
For questions about this policy, privacy requests, or concerns about how your information is handled, please contact:
Elevated Medicine
Attention: Privacy Contact
3750 Main Ave, Suite 2
Durango, CO 81301
Phone: 970-749-4443
Email: info@elevatedmedicine.org
Please do not include sensitive medical information in an initial privacy inquiry. We will explain how to provide any additional information securely.
Our website, contact forms, email, and text messaging are not emergency services. For a medical emergency, call 911.
